Cancellation policy/
Returns
Right of withdrawal for consumers
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession.
RIGHTOF WITHDRAWAL:
Right of withdrawal
You have the right to withdraw from this contract within 30 (thirty) days without giving any reason.
The withdrawal period is 30 days from the day
- on which you or a third party named by you, who is not the carrier, have taken possession of the goods. if you have ordered one or more goods as part of a single order and these are delivered uniformly;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, if you have ordered several goods as part of a single order and these are delivered separately;
To exercise your right of withdrawal, you must contact us (Eletaria Consulting GmbH, Gonzagagasse 13, 1010 Vienna, Austria, Tel.: +43 1 417 00 16, Mail: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, telephone call or e-mail). You can use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
We ask you to notify us of your return (e.g. by email, live chat or phone call) so that we can send you all the information about your return by email!
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract, but in any event not before we have received your return. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse to refund you until we have received the goods back.
Please send your return to the following address.
Customers from Austria:
Eletaria Consulting GmbH
Dept. Returns
Obere Austrasse 20
5230 Mattighofen
Austria
Customers from Germany and international customers:
Eletaria Consulting GmbH
Dept. Returns
Sudetenstrasse 6
83395 Freilassing
Germany
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or reasons for expiration
The right of revocation does not exist for contracts
- for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods which can spoil quickly or whose expiration date would be quickly exceeded;
The right of revocation expires prematurely for contracts
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
Sample revocation form
(If you wish to revoke the contract, please fill in and return this form.)
- To Eletaria Consulting GmbH, Gonzagagasse 13, 1010 Vienna, Austria:
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of notification on paper)
- Date
(*) Delete as applicable.